This package supports palliative care services to identify areas for improvement
Quality Improvement Audit Tools
- Quick Guide to Quality Improvement Audits - a concise guide to using and understanding audits.
- Response to PCOC Assessments - assists services in identifying areas for improvement in the documentation of the five clinical assessments.
- PCPSS Quality Improvement Audit - assists services in improving the consistency of the PCPSS assessment between clinicians.
- Phase Assessment Quality Improvement Audit - assists services in improving the consistency of the phase assessment between clinicians.
- Phase Change Quality Improvement Audit - assists services in identifying areas for improvement in the documentation of phase.
- Phase Definition Quality Improvement Audit - assists services in identifying areas for improvement in the application of phase definitions.
- SAS Quality Improvement Audit - assists services in comparing the difference between clinician (proxy) SAS scores and patient self-assessed score.
- Template for Quality Improvement - assists services with summarising the plan and outcome of quality improvement activities
- Cheat Sheet for Quality Improvement
Case Review Templates
- Deaths outside the terminal phase - to improve consistency in the correct identification and recording of the terminal phase.
- Severe family/carer problems - to improve the consistency of the assessment and management of severe scores on the family/carer domain of the PCPSS.
- Severe pain - to improve the consistency of the assessment and management of severe pain scores on the PCPSS and/or SAS.
- Patients in unstable phase of four days - to identify reasons why Patients remain in the Unstable Phase for more than 3 days, and to ensure the Phase is ended appropriately.
Self-Assessment and Planning Tools
- Clinical Practice Change Tool - assists services with the development and evaluation of a quality improvement activity leading to clinical practice change.
- Embedding & Sustaining PCOC Bi-annual self-asessment tool - assists services to self-identify gaps to successfully embed PCOC into routine policy, practice and use for quality improvement.
- System Change Tool - assists services with the identification and planning of system change in providing a 'big picture' view of the components of changes.
The figure below shows the suggested PCOC audit cycle which aligns with the assessment, reporting and feedback components of the overall PCOC program.

Quality Improvement Reports
- AHill_GThomas_Clinical traffic light system_Bethesda PCU
- BEverson_Unstable phase_Gold Coast HCPCS
- DRoach_PC Observation Chart_Mater Private Brisbane
- EHarris_Terminal Phase_SJGBH PCU
- KJacquier_Fatigue_Central Adelaide PCS
- MKaltner_Service specific PCOC workshop_MPC
- MTrotter_SPritchard_Palevator_WDMH PCU
- SSullivan_MDT project_Sacred Heart CPCT
- SSullivan_Routine processes_Sacred Heart CPCT
Last reviewed: 18 February, 2020
Assessments & Education
Using Data for Quality & Change
Reports & Benchmarking

