The CHSD is a skilled multidisciplinary team. CHSD staff and fellows have qualifications and expertise in psychology, statistics, economics, public health, management, health planning, health informatics, communications, nursing, social work, education, pharmacy, human geography, medical epidemiology, medicine, occupational therapy, developmental disability, dementia, nutrition and Indigenous health.
The members of our team draw on experience in management, planning and research in health services, community services, social welfare and consumer organisations, and experience as members and chairpersons of intra-government and inter-government committees and organisations and quasi-judicial bodies. The team's stability, experience and expertise provide a sound base for addressing the funding, management and evaluation of services.
The Centre for Health Service Development's team in 2018 is:
- Robert Gordon, Director of CHSD and Associate Professor (Health Services Research)
- Simon Eckermann, Senior Professor (Health Economics)
- Kathleen Clapham, Professor (Indigenous Health)
- Helen Hasan, Professor (Information Systems)
- Malcolm Masso, Senior Research Fellow (Health Services Research)
- Karen Quinsey, Senior Research Fellow (Health Services Research)
- Cristina Thompson, Senior Research Fellow (Health Services Research)
- Cathy Duncan, Research Fellow (Health Services Research)
- Dave Fildes, Research Fellow (Health Services Research)
- Claire Manning, Research Fellow
- Dr Lyn Phillipson, NHMRC Dementia Fellow
- Peter Samsa, Research Fellow (Health Informatics)
- Anita Westera, Research Fellow (Health Services Research)
- Kate Williams, Research Fellow (Health Services Research)
- Pam Grootemaat, Associate Fellow (Health Services Research)
- Kara Cappetta, Project Officer
- Danika Hall, Project Manager
- Keryn Johnson, Project Officer
- Joanna Mason, Research Assistant
- Marlene Thompson, Research Assistant
- Elizabeth Dale, Research Assistant
- Darcelle Wu, Research Assistant
- Layne Brown, Research Assistant
- Darcy Morris, Senior Administrative Officer
Robert Gordon, Director of CHSD (email)
Rob is Deputy Director of AHSRI and Director of CHSD. His position supports research projects in sub and non-acute care, casemix development, community health classification and health financing. Rob undertakes the day to day management of CHSD and directly manages many of its projects.
Simon Eckermann, Senior Professor (Health Economics) (Email)
Simon is Senior Professor of Health Economics at the University of Wollongong and a member of AHSRI and CHSD. Simon has extensive experience in teaching and applying decision analytic methods for economic analysis in Health Technology Assessment.
Kathleen Clapham, Professor (Indigenous Health) (email)
Kathleen joined the Institute in 2011. She holds a BA (Hons First Class) and PhD in Anthropology and has over 25 years experience as an academic in higher education, where she specialises in Indigenous health research and education. Prior to joining the Institute she was the Director of the Woolyungah Indigenous Centre at the University of Wollongong. Kathleen has been Chief Investigator on NHMRC and ARC funded and other studies with an Indigenous health focus. Her research interests include: social determinants of health; Indigenous injury prevention and safety promotion; Indigenous child health and resilience; and Indigenous health workforce development.
Helen Hasan, Professor (Information Systems) (Email)
Professor Helen Hasan has expertise in Information systems (IS), Knowledge Management and Human Computer Interaction. Helen manages a Usability Laboratory (ATUL) and the Social Innovation Network who’s ‘Grey’ and ‘Green’ Themes dominate her current interests. One of her ‘grey’ projects investigates the use of IS by the elderly for their social well-being. Her ‘green’ theme takes a holistic approach to IS support for sustainable development. Helen has led several government-funded, cross-institutional research projects and conducts industry-based consulting. She leads local, national and international special interest groups on Green IS. In 2012, Helen received the Vice Chancellor’s Award for Research Student Supervisor of the year.
Dr Malcolm Masso, Senior Research Fellow (Health Services Research) (email)
Malcolm Masso has worked as a senior research fellow at the Institute since 2004, prior to which he worked for over 25 years in the health system, including senior management positions in a wide range of hospitals. Malcolm is a registered nurse with academic qualifications in economics, nursing administration and public health. His PhD, completed in 2012, investigated mechanisms that influence the implementation of evidence-based practice in residential aged care. Malcolm’s research interests include the evaluation of change within health and residential aged care, the use of evidence to inform policy decisions and the implementation of evidence-based clinical practice.
Karen Quinsey, Senior Research Fellow (Health Services Research) (email)
Karen Quinsey is a Senior Research Fellow at the CHSD. Karen has worked in the health system in occupational therapy, community health and health service improvement, as both a clinician and a manager. Her academic qualifications are in Occupational Therapy and Public Health. Karen has been at the Centre for about ten years working on a range of evaluation projects, including three national palliative care programs.
Cristina Thompson, Senior Research Fellow (Health Service Research) (email)
Cristina joined the Australian Health Services Research Institute in July 2008. Prior to this she worked for over 25 years in the health system as a clinician and senior manager, in both rural and metropolitan health settings. As a Senior Research Fellow, Cristina works within the Centre for Health Service Development and supports team based research projects in health and social policy, strategic health service development and planning. Cristina has worked on several large-scale evaluation projects and costing studies, with various State and Territory Health Departments. At a national level she has worked with a wide range of Australian Government Departments, agencies and non-government organisations in diverse areas including cancer services; rural and regional community based medical education; costs of transplant services; dementia services and most recently in health workforce reform. Cristina is experienced in mixed methods and qualitative research and is a Graduate of the Australian Institute of Company Directors.
Cathy Duncan, Research Fellow (email)
Cathy Duncan joined AHSRI in 2013. Prior to joining the Institute, Cathy worked for the Australian Government Department of Health and Ageing for almost 10 years in both Canberra and Tasmania in a range of program management and policy positions including in aged care, primary care and rural health. Cathy has academic qualifications in Social Work and worked for 13 years as a Social Worker in both Sydney and on the South Coast of NSW in acute care, rehabilitation and aged care settings. Cathy is a member of the Australian Association of Social Workers. Her interests include aged care assessment, rural and remote health, community capacity building and the interface between acute care, primary care and aged care.
Dave Fildes, Research Fellow (Health Services Research) (email)
Dave holds a full-time position at the AHSRI. He conducts literature reviews, contributing to the development of policy options and preparing reports for Government agencies across a range of subject areas as part of his research at the Institute. He is involved in a variety of CHSD projects including palliative care, dementia and aged care service delivery. Dave has tertiary qualifications in Communication and Cultural Studies, Politics and Public Health. He is currently the President of Healthy Cities Illawarra and has a keen research interest in men’s mental health.
Claire Manning, Research Fellow (Email)
Claire joined AHSRI in 2014 and supports Professor Kathleen Clapham on research and evaluation projects.
Dr Lyn Phillipson, NHMRC Dementia Fellow (Email)
Lyn is an award-winning public health academic with expertise in the use of social marketing to promote health in the diverse areas of: dementia risk reduction, dementia help-seeking and service utilisation, cancer help-seeking in CALD communities, organ donation, cold and flu risk reduction behaviours, and the promotion of physical activity in children. Read more.
Peter Samsa, Research Fellow (Health Informatics) (email)
Peter Samsa joined the Centre in 2005 after working for the Council of Social Service of NSW and a variety of non-Government human service organisations. His interests include health informatics, and data standards for health and human services. He has academic qualifications in Social Work, and Information and Communication Technology.
Anita Westera, Research Fellow (Health Services Research) (email)
Anita joined AHSRI in 2005 and has extensive experience working in the health, aged and community care sectors in direct service delivery, policy development, research and governance roles. A former longstanding member of the Board of UnitingCare Ageing NSW.ACT, she currently is co-convenor of the Illawarra Chapter of the Australian Association of Gerontology (AAG) which aims to foster cross-disciplinary approaches to improved care, research and support for people with dementia and those receiving aged care.
Dr Kathryn (Kate) Williams, Research Fellow (Health Services Research) (email)
Since joining AHSRI on a part-time basis in 2004, Kate has been involved in a variety of projects, including literature reviews, health program evaluations, the design and pilot testing of tools for priority setting and a catalogue of evidence-based strategies for the Best Start early intervention program. She is a professional writer with a degree in journalism. Her skills include research/evaluation design, measurement and tool design, data collection, data analysis (quantitative and qualitative) and knowledge transfer. Kate has a particular interest in projects concerning the health and well-being of children and adolescents. She graduated with a PhD in Psychology from the University of Wollongong in 2015.
Pam Grootemaat, Associate Fellow (Health Services Research) (email)
Pam Grootemaat joined the CHSD on a full-time basis in July 2005. Pam previously worked in research and evaluation for mental health promotion. She has academic qualifications in nutrition and public health. Pam supports research projects in health system classification, policy and funding reform within health and community care services.
Kara Cappetta, Project Officer (Email)
Danika Hall, Project Manager (Email)
Dr Danika Hall has a PhD in Public Health, a Masters of Adult Education and a Bachelor of Arts in Communication. For the past ten years, Danika has worked in teaching and research positions at the University of Wollongong in the fields of health promotion and social marketing. She previously worked in marketing communication roles for health services, local government, education and small business.
Keryn Johnson, Project Officer (Email)
Keryn has a PhD and a Masters of Public Health from the University of Wollongong, and a Bachelor of Applied Science in Physiotherapy from the University of Sydney. Keryn has had 20 years of clinical work experience in hospital-based physiotherapy, and therefore has a strong medical and public health background. She is a project manager for the ReThink Respite project, and as well as continuing to work clinically as a physiotherapist in Aged Care.
Joanna Mason, Research Assistant (Email)
Joanna joined AHSRI in 2016 as joint project manager on Prof Clapham’s ARC funded research project ‘Re-Focussing Qualitative Research’. Having worked previously as author and research analyst on the Productivity Commission’s ‘Overcoming Indigenous Disadvantage Report’, she has a particular interest in applied anthropology and Australian Indigenous policy and reporting. Joanna holds a Bachelor of Arts and Master of Applied Anthropology and Participatory Development (Indigenous policy) from the Australian National University. In addition to her role at AHSRI, she is currently undertaking doctoral research into Indigenous community wellbeing indicators and government reporting mechanisms with the Centre for Health Initiatives, Faculty of Social Sciences.
Marlene Thompson, Research Assistant (Indigenous Health) (Email)
Marlene supports Professor Kathleen Clapham on research projects in Indigenous health and wellbeing.
Elizabeth Dale, Research Assistant (Indigenous Health) (Email)
Liz is a descendant from the Worimi Nation currently enrolled in a clinical masters in psychology and PhD at the University of Wollongong. Liz has over 12 years of experience working in non-government and clinical settings. This includes in youth and adult homelessness, couples and families counselling, mental health, drug and alcohol addiction, gambling addiction, eating disorders and intergenerational trauma.
Darcelle Wu, Research Assistant (Indigenous Health) (Email)
Darcelle supports Professor Kathleen Clapham on research projects in Indigenous health and wellbeing.
Layne Brown, Research Assistant (Indigenous Health) (Email)
Layne commenced work as the Indigenous Project Coordinator ASHRI in June 2018. His core duties are researching Indigenous community organisations (ACCHOs). He has 10 years’ experience in service delivery in the community sector. Since deferring studies in 2008 (BA Indigenous Studies/Sociology) Layne has worked at as an Aboriginal Youth Worker at Dapto Koonawarra Youth Connect, Aboriginal Community Liaison Officer at NSW Police Force and Centre Manager at Australian Indigenous Mentoring Experience. He is particularly interested in Aboriginal affairs and community development and has been involved in service development, delivery, grant writing, youth mentoring/support, frontline advocacy and mediation. In his personal time Layne likes to get involved in NGOs that align with his core values of helping others and Indigenous affairs. Layne is looking toward finishing his undergraduate degree and pursuing long term goals in academia and research.
Darcy Morris, Senior Administrative Officer (email)
As senior administrative officer, Darcy provides high level project and administrative support to AHSRI as a whole and to various specific projects. Academic support includes contribution to report writing and data analysis. Darcy has worked on several Commonwealth Government funded national evaluations, for example the Local Palliative Care Grants Program, Asthma Management Program, Encouraging Best Practice in Residential Aged Care Program, and Health Workforce Australia's Expanded Scopes of Practice Program. He has also contributed to a range of literature reviews and provides technical support including development and maintenance of AHSRI websites. Darcy has postgraduate qualifications in Health Services Research and Development.