Gold Coast Hospital Avoidance Program

Gold Coast Health Service District Hospital Avoidance Program

The Gold Coast Health Service District (GCHSD) established a hospital avoidance pilot program with a ‘single entry point’ for developing more immediate responses to patients’ needs. The purpose of this program was to reduce emergency department (ED) presentations, hospital admissions from the ED, the average length of stay (LOS) for patients, the readmission of complex patients, and the need for ambulance transfers.

The pilot program began in July 2008 and operated until 31 December 2009. The Centre for Health Service Development was commissioned by Queensland Health to undertake an independent evaluation of the pilot program in the GCHSD. We used our evaluation framework and our experience in a similar program in NSW (Evaluation of the Sub Acute and Fast Track Elderly (SAFTE) Care Program) to provide guidance for decision makers on how the program is operating.

Download the final evaluation report 

Eagar K, Green J, Quinsey K, Masso M, Owen A, Grootemaat P and Thompson C (2009) Evaluation of the Gold Coast Hospital Avoidance Program: Final Report. Centre for Health Service Development, University of Wollongong.


Project team: Kathy Eagar, Janette Green, Karen Quinsey, Malcolm Masso, Alan Owen, Pam Grootemaat and Cristina Thompson

Last reviewed: 13 August, 2018

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