Evaluation of the Coniston One FACS Service Centre
NSW Department of Family and Community Services - Illawarra Shoalhaven District
Duration: June 2015 – March 2016
The NSW Department of Family and Community Services (FACS) Illawarra Shoalhaven District opened a purpose built “one-stop shop” called One Place in June 2015. It aimed to address the needs of clients requiring support from a range of social service agencies, government as well as non-government.
The Centre provides an integrated human services model with the aim of improving how FACS (housing, child protection and disability services), non-government service organisations and other government agencies can work together for the best possible outcomes for their clients.
What we did
CHSD completed an evaluation of the implementation of the One Place Service Centre in 2016. This evaluation was concerned with the implementation fidelity of the project and the lessons learnt from this implementation that could inform improved service integration.
The evaluation compared baseline data and post implementation data on the implementation process from FACS staff, non-government organisations and other stakeholders who were involved in the process. CHSD also facilitated a ‘Lessons Learnt’ workshop with FACS staff, non-government organisations and a consumer representative.
One Place provides a basis for improving relationships between the range of service providers. The colocation of services in one setting at One Place improved relationships between many of these service providers.
There is still a need for developmental work to address the goal of becoming an integrated centre where FACS and other service providers including non-government organisations can effectively work together.