Clinical Services Redesign Program Evaluation
The Clinical Services Redesign Program was a three year program (2005-2008) by the NSW Health Department to improve the performance of the health system, particularly in the areas of emergency departments, elective surgery and aged care. It was part of a broader reform strategy that involved top-down performance management and additional resources.
CHSD undertook an evaluation of the program over two years (2006-2008) in collaboration with two colleagues from the University of Wollongong – Professor Helen Hasan and Dr Grace McCarthy – and Professor Paul Bate and Dr Glenn Robert from University College London.
The evaluation combined strong elements of quantitative and qualitative data analysis and provided an excellent opportunity to develop skills in qualitative research, using techniques not previously employed. The evaluation also utilised an innovative approach to the use of seasonally adjusted time series data. The evaluation of the CSRP represented a major piece of work (our largest evaluation since the SNAP study when the Centre began) investigating the use of the redesign methodology, primarily involving acute hospital-based services, and has the potential to provide a platform for similar work in the future. The lessons learnt from the evaluation have influenced a number of other projects subsequently undertaken in the Centre.
Eagar K, Masso M, Robert G and Bate P (2008) The NSW Clinical Services Redesign Program: achievements and lessons. Centre for Health Service Development, University of Wollongong and University College London.
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